Knowledge tends to be confined to key groups and persons within the organisation and is rarely shared properly among employees. By contrast, it is highly probable that questions of new products or internal processes that are resolved in one end of the company are of interest to other persons in the same organisation. The larger the organisation, with people working in various countries and attended to by different support services, the more serious the problem or the greater the benefit if this internal knowledge is managed efficiently.

RightNow Service™
Proporcione el mejor servicio posible de atención a sus clientes. Tanto en los canales tradicionales como electrónicos, mejorando la calidad del servicio y la eficacia del agente. Al compartir la misma base de conocimiento inteligente, se asegura una experiencia satisfactoria en todos los ámbitos.

Control-F1 is a complete and automated support solution that foresees, detects and repairs technical questions in your organisation’s computers with minimum human intervention.

PCHowTo provides more than 80,000 multimedia tutorials in up to 10 languages, explaining directly to users how to resolve doubts arising when using typical office automation programs.

The Infoco Knowledge Engineers are our specialist consultants for the maximum use of these tools. They can help you to implement them and also to manage them with success throughout their useful life. They analyse the requirements, optimise results and co-ordinate the different support departments so as to manage each organisation’s internal knowledge with maximum efficiency.